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Contact

Email Us

team@zemenu.org

Our Location

1100 W Broad St Richmond VA 22152
Figa, Mebrat Addis Ababa, Ethiopia

© 2025 ZEMENU. All rights reserved.

Your Data isSafe With Us

We understand that trust is earned through actions, not words. That's why we've built enterprise-grade security into every aspect of our AI customer service platform.

256-bit
AES Encryption
99.9%
Security Uptime
24/7
Security Monitoring
< 1min
Threat Response

Security First, Always

Our security framework is built on four fundamental pillars that protect your business and customer data

End-to-End Encryption

All voice calls and data transmissions are protected with military-grade AES-256 encryption, ensuring your conversations remain completely private.

Zero-Trust Architecture

Every access request is verified and authenticated, regardless of source, with multi-factor authentication and continuous security monitoring.

Secure Cloud Infrastructure

Our AI agents run on enterprise-grade cloud infrastructure with redundant security layers and 24/7 monitoring for maximum protection.

Privacy by Design

Data minimization principles ensure we only collect what's necessary, with automatic data purging and strict access controls.

Technical Security Measures

Comprehensive protection across all layers of our infrastructure and application stack

Infrastructure Security

Isolated virtual private clouds (VPC)
Network segmentation and firewalls
DDoS protection and traffic filtering
Regular security patches and updates
Automated backup and disaster recovery

Access Control

Role-based access permissions
Multi-factor authentication (MFA)
Single Sign-On (SSO) integration
API key management and rotation
Session timeout and monitoring

Data Protection

Data encryption at rest and in transit
Secure data centers with physical security
Regular data backups and integrity checks
Data anonymization and pseudonymization
Secure data deletion processes

Secure Data Flow

Every piece of data in our system is protected throughout its entire lifecycle, from initial capture to final processing and storage.

Call Initiation

Encrypted connection established with TLS 1.3 protocol

Real-time Processing

AI processing happens in secure, isolated environments

Data Protection

Automatic encryption and secure transmission to your systems

Secure Architecture

API Gateway
Load Balancer
AI Processing
Data Storage

Our Security Commitments

These are the promises we make and keep to ensure your data remains secure and your trust is never compromised

We never store or record your customer conversations without explicit consent
All AI processing happens in real-time with no persistent data storage
Your data never leaves your designated geographic region
We maintain detailed audit logs of all system access and activities
Our development team follows secure coding practices and regular security training
We conduct regular penetration testing and vulnerability assessments
All third-party integrations undergo rigorous security evaluation
We provide transparent incident reporting and immediate breach notification

Incident Response

While we work tirelessly to prevent security incidents, we're prepared with a comprehensive response plan should any issues arise.

Immediate Detection

24/7 monitoring systems detect and alert our security team within seconds of any anomaly.

Rapid Response

Our security team responds immediately to contain and investigate any potential threats.

Transparent Communication

We notify affected customers immediately and provide regular updates throughout the resolution process.

Response Timeline

0-1m

Detection & Alert

Automated systems detect anomaly

1-5m

Initial Response

Security team begins assessment

5-15m

Containment

Threat contained and isolated

15m+

Resolution & Notification

Issue resolved, customers notified